Edon Jakupi

Product Owner & Technical Project Manager

Edon Jakupi
Edon Jakupi

Profile

Product Owner and Project Manager with a hands-on technical edge. I bridge strategy, design and execution by refining requirements, reproducing issues, running QA and keeping teams aligned to ship stable, impactful products.

Based in Zürich, Switzerland 🇨🇭

Clients & Collaborations

Experience

Head of Project Management

REFIVE

Full-time

Apr 2024 - Present

Baden AG, Switzerland

Leading cross-functional digital projects end-to-end. I scope workstreams, track delivery in ClickUp, run hands-on QA, and keep stakeholders aligned on progress and risks.

Head of Project Management

REFIVE

Full-time

Apr 2024 - Present

Baden AG, Switzerland

Leading cross-functional digital projects end-to-end. I scope workstreams, track delivery in ClickUp, run hands-on QA, and keep stakeholders aligned on progress and risks.

Project Manager

Lobster Money

Contract via REFIVE GmbH

Sep 2024 - Oct 2025

London, United Kingdom

Managed the full development lifecycle of a FinTech app. Coordinated sprints, reproduced and tracked bugs, verified fixes and supported third-party API integrations for payments, invoicing and social features.

Project Manager

Lobster Money

Contract via REFIVE GmbH

Sep 2024 - Oct 2025

London, United Kingdom

Managed the full development lifecycle of a FinTech app. Coordinated sprints, reproduced and tracked bugs, verified fixes and supported third-party API integrations for payments, invoicing and social features.

Project Manager

hodlr.

Contract via REFIVE GmbH

Apr 2024 - Aug 2025

Vaduz, Liechtenstein

Oversaw development of a fee-free crypto investment app. Handled sprint coordination, QA, bug documentation and integration support for pricing feeds, banking connections and partner APIs.

Project Manager

hodlr.

Contract via REFIVE GmbH

Apr 2024 - Aug 2025

Vaduz, Liechtenstein

Oversaw development of a fee-free crypto investment app. Handled sprint coordination, QA, bug documentation and integration support for pricing feeds, banking connections and partner APIs.

Project Manager

REFIVE

Part-time (20%)

Apr 2021 - Apr 2024

Baden AG, Switzerland

Managed web and branding projects part-time, coordinating tasks, refining workflows and bridging communication between clients and the creative team.

Project Manager

REFIVE

Part-time (20%)

Apr 2021 - Apr 2024

Baden AG, Switzerland

Managed web and branding projects part-time, coordinating tasks, refining workflows and bridging communication between clients and the creative team.

Project Manager

apper

Full-time (80%)

Apr 2021 - Apr 2024

Remote

Led mobile and web app projects across sectors, including a large-scale CRM for one of Switzerland's biggest health insurance brokers. Responsible for cross-functional coordination, QA (bug reproduction, test flows, integration checks) and API liaison.

Project Manager

apper

Full-time (80%)

Apr 2021 - Apr 2024

Remote

Led mobile and web app projects across sectors, including a large-scale CRM for one of Switzerland's biggest health insurance brokers. Responsible for cross-functional coordination, QA (bug reproduction, test flows, integration checks) and API liaison.

Co-Founder & Web Developer

Coreup

Self-employed

May 2018 - Apr 2021

Tetovo, North Macedonia

Co-founded a small studio building WordPress websites and e-commerce solutions. Handled frontend development, client relationships and end-to-end project delivery.

Co-Founder & Web Developer

Coreup

Self-employed

May 2018 - Apr 2021

Tetovo, North Macedonia

Co-founded a small studio building WordPress websites and e-commerce solutions. Handled frontend development, client relationships and end-to-end project delivery.

IT Support

South East European University

Internship

Oct 2014 - Jul 2015

Tetovo, North Macedonia

Provided technical support to students and staff, troubleshooting hardware/software issues and improving digital literacy across campus.

IT Support

South East European University

Internship

Oct 2014 - Jul 2015

Tetovo, North Macedonia

Provided technical support to students and staff, troubleshooting hardware/software issues and improving digital literacy across campus.

Tools & Platforms

Education

Master's degree in Business Informatics

Vienna University of Technology

Vienna, Austria

Sep 2016 - Jun 2021

Master's degree in Business Informatics

Vienna University of Technology

Vienna, Austria

Sep 2016 - Jun 2021

Master's degree in Business Administration (MBA)

Faculty of Economics and Management

Nitra, Slovakia

Sep 2017 - Dec 2019

Master's degree in Business Administration (MBA)

Faculty of Economics and Management

Nitra, Slovakia

Sep 2017 - Dec 2019

Bachelor’s degree in Computer Science

South East European University

Tetovo, North Macedonia

Sep 2012 - Jul 2015

Bachelor’s degree in Computer Science

South East European University

Tetovo, North Macedonia

Sep 2012 - Jul 2015

Languages

🇦🇱 Albanian

Native language

🇺🇸 English

Proficient / Native-like proficiency

🇸🇰 Slovak

Proficient / Native-like proficiency

🇲🇰 Macedonian

Proficient / Native-like proficiency

🇩🇪 German

Upper Intermediate / Professional working proficiency

🇹🇷 Turkish

Intermediate / Limited professional proficiency

🇷🇸 Serbian

Elementary / Limited working proficiency

Professional Skills

Product Ownership

Backlog & Roadmap Management

User Story & Requirement Definition

Agile & Scrum Practices

Stakeholder Engagement

Feature Prioritization

Acceptance Criteria & Quality Standards

User-Centered Design Understanding

Product Lifecycle Management

Release Planning

Project Management

Project Planning & Scheduling

Resource & Budget Management

Risk & Change Management

Cross-Functional Collaboration

Team Leadership & Motivation

Process Optimization

Performance Monitoring & Reporting

Conflict Resolution & Communication

Quality Assurance & Technical Support

End-to-End QA for Web & E-Commerce

Bug Reproduction & Investigation

DNS & Domain Configuration

Technical Troubleshooting

Test Case Execution & Flow Checks

Checkout & Payment Testing

Clear, Developer-ready Tickets

API & Integration Understanding

Payment Setup (Stripe, TWINT, PayPal)

Bitbucket & Git Familiarity

Deployments & Env. Setups

Recommendations

Betto Idrizi

Senior UI/UX Designer

Mar 2026

I worked with Edon for years across multiple companies and projects, and he's easily one of the best project managers I've had the chance to collaborate with. We first started working together at apper, where Edon managed a large-scale CRM project for a major Swiss health insurance broker. I handled the design side, and Edon kept the whole thing running smoothly. He had a clear vision of what the client needed, communicated it well, and made sure the team stayed aligned throughout. That project was complex, but working under Edon's lead made it feel structured and manageable. Later at REFIVE, we worked on many more projects together, from smaller website builds to larger ones like hodlr., which we built from zero. Edon was always the one holding the threads together, whether as Project Manager or Product Owner. He knows how to bridge the gap between design, development, and business goals, and he does it in a way that makes the whole team feel like they're pulling in the same direction. What I appreciate most about Edon is that he actually understands the design process. He gives designers the space to do their best work while keeping everything on track and on scope. That balance is rare, and it made every project we worked on together better because of it. I'd happily work with him again anytime.

Egzon Pllana

Senior iOS Engineer

Feb 2024

I have been working with Edon for many years together. Edon is very professional at his work, takes his responsibilities very carefully, and provides all the necessary details to plan and build project features in a very easy way. He is always open to having meetings and refining tickets to fulfill client needs and preferences. Edon's proactive approach and receptiveness to input make him an invaluable team player, contributing significantly to achieving the best possible results. I'm confident that Edon will be a great asset to any team!

Gëzim Qaili

Founder

May 2021

I had the privilege of working side by side with Edon as we built Coreup together. For years we collaborated on websites and e-commerce projects of every scale, and I could always count on his clarity, reliability and creative problem-solving. Edon has a rare ability to move smoothly between big-picture thinking and hands-on execution, which made every project both efficient and enjoyable. More than just a great collaborator, he is someone who elevates the people around him and sets a standard for quality in everything he does.

Thomas Scott Logo

I am always open to new opportunities. Say hello and let's talk about working together.

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© 2026 Edon Jakupi. All rights reserved. Crafted in Zürich.